The following scenarios may sometimes occur as you learn more about how to use and maintain your fragrance lamp. Use the solutions as a guide on how to resolve most of the common issues.

The wick stone won’t light on the first attempt
Solutions
The fragrance oil may not have absorbed sufficiently into the wick stone. Replace the solid snuffer cap for another 20 minutes then try again.

The wick stone won’t light on the second and
subsequent attempt
Solutions
Excess Oil. If the Lamp was left exposed to the air without the solid snuffer cap on, it could build up fragrance lamp oil in the stone. To soak up or absorb the fragrance oil, you will need to heat the stone so that it absorbs all the excess oil. This may take several minutes so try using a kitchen cooktop or barbeque gas starter instead of the lamp lights. You will see the excess oil actually bubbling on the surface of the stone. Once all the excess oil is burned off it should light.

Moisture in the wick stone
The wick stone may have absorbed moisture from the air. Remove the wick stone and place it on some paper towel. Let it completely dry out for about 24 hours in a warm dry place. Try again. If it still doesn’t light, clean the wick by placing it in the Sejour wick bath, cover with Wick Rejuvenator, seal the container and let it soak for 48 hours. At the end of 48 hours, fill the bottle 2/3 full with Wick Rejuvenator, replace the wick burner assembly and perform a fragrance free wick burn, following the normal operating procedures. (Refer to Maintenance for more details).

The wick stone may be worn out. Over time the catalytic metals in the wick get used up or coated with deposits and the wick stone is finished.

Solutions
Replace the wick.