Séjour respects the privacy of your personal information and is committed
to ensuring its proper collection, storage, use and disclosure. Under
no circumstances will information be sold or made available to marketing
agencies or similar parties who are not part of Séjour. We want your
experience online to be as enjoyable and safe as possible therefore
the following Privacy Policy statement addresses relevant privacy issues
and will explain how we go about treating your personal information. Is Séjour bound by the National Privacy
Principles or an approved Privacy Code?
As a private sector company, Séjour is bound by the Privacy Act 1988.
Under the Act, Séjour, can choose to develop and be bound by a Privacy
Code or choose to comply with the National Privacy Principles in the
Privacy Act 1988. Séjour has chosen to be bound by the National Privacy
Principles. The kinds of personal information held by Séjour and how it is collected
Séjour only collects personal information from you that is necessary
for it to perform its functions. The personal information Séjour holds
about you will depend on the services you request from Séjour and the
use that you make of those services. However, the information may include:
- your name, address, position and contact details;
- your date of birth;
- account name and account number held by financial institutions from
which payments for services provided by Séjour are made and information
obtained as a result of credit checks which you authorize us to carry
out;
- records of communications between you and Séjour relating to services
provided by Séjour to you;
- records of use made by you of services provided by Séjour to you;
- billing statements.
Use of your personal information
Séjour respects your privacy. As a result, Séjour does not trade, rent
or sell your personal information. The primary purpose for which we use your personal information is
to provide you with a service.
In the course of providing a service to you, we may also use your personal
information for related purposes, which include the following:
- processing your application, carrying out credit checking and scoring
and ongoing credit management of your account;
- providing you with a customer service;
- credit checking;
- billing you for that service;
- investigating complaints in relation to your service;
- nvestigating and fixing faults in relation to your service;
- following up any payments that you may owe us;
- administering contractual agreements or arrangements necessary to
provide services to you;
- conducting market and product analysis and sending you product or
services information.
Direct Marketing
We may also use your information to tell you about our other products
and services or special offers, provided by Séjour. We will not provide your information to other entities for the purpose
of them contacting you in respect of a product or service with which
Séjour is not involved. You may choose to opt out of receiving direct marketing from us by contacting
us at dianne@sejour.com.au or by calling 02 98966379. How Séjour collects personal information
For corporate customers, Séjour collects some personal information from
company employees, principals or directors of the company in order to
provide services to the company.
For individual customers, Séjour collects personal information directly
from you when you supply it to us in connection with a request for services.
Séjour may also collect personal information from third parties such
as:
- credit providers or credit reporting agencies contacted by us (or
by external service providers on our behalf) in the course of carrying
out a credit check;
- other entities who provide services to us which are related to the
provision of services provided to you;
- government agencies which administer laws regulating service providers,
or complaint resolution processes established under those laws;
Contracting out services and disclosures
Séjour may contract out some services such as mailing, credit checking,
provisioning and verification of sales to external providers. Séjour
may disclose your personal information to these organizations but only
so that they can provide you with the services Séjour has contracted
out.
Séjour may disclose your personal information to:
- credit providers,
- credit reporting agencies,
- organizations to whom Séjour out sources services (such as mail
houses),
- legal, financial and accounting advisers;
- our marketing partners with which we share our marketing and advertising
activities, and
other businesses that produce or deliver products or services in conjunction
with, or on behalf of, Séjour.
Séjour may disclose your personal information
if required to by law.
At all times, parties to which we contract services or disclose your
personal information are either covered by contracts which protect your
personal information or are subject to obligations which are substantially
similar to the National Privacy Principles. Access to Personal Information
Generally, you have the right to see or obtain a copy of personal information
about you that we may hold. Séjour will handle requests for access
to personal information in accordance with the National Privacy Principles.
To request access to your personal information please contact us on
02 98966379.
As long as we can verify your identity, the person you speak to may
be able to provide you with the information you require over the telephone.
If you wish to have a copy of any information, we will ask that you
put your request in writing and either post or fax that request to us.
Again, this is to ensure that we can verify your identity. In some cases, we may need time to consider and respond to your request
for access. If we need time to consider your request, we will acknowledge
your request within 14 days and respond within a maximum of 30 days.
If for any reason we refuse to give you access to your information
we will let you know why, in writing. The circumstances in which we may refuse to give you access to personal
information we hold about you include where giving you access:
- would have an unreasonable impact on other people's privacy;
- would prejudice any negotiations we are having with you;
- would prejudice an investigation of unlawful activity;
- would prejudice activities carried out by, or for, a law enforcement
body.
If you believe that we hold personal information about you that you
consider to be inaccurate, incomplete or out of date you should tell
us by calling 02 98966379. In most cases, we will amend any inaccurate,
incomplete or out of date information. In some cases it is necessary
for us to keep a record of what we know or understand to be correct
at a particular time. However, in those circumstances, if you request,
we will take reasonable steps to associate with the relevant record
of your personal information a statement to the effect that you claim
the information is inaccurate, incomplete or out of date. We would ask
that you discuss your request with us by calling 02 98966379. Security of your personal information
Séjour is committed to protecting your privacy and recognizes its obligations
to take all reasonable steps to protect your personal information from
misuse and loss and from unauthorized access, modifications or disclosure
both under the Privacy Act 1988. Security of your information while online
Our web server is capable of up to 128bit SSL encryption. Note however,
that our web server can only choose the highest common level with your
browser. If you use older browsers, you may find that it only supports
40bit or 56bit encryption. Cookies
Cookies are small text files that our web server may ask your web browser
to store on your machine. The cookie cannot tell who you are, or determine your personal details,
and is not used to actually track your access, apart from making sure
you are the same person over a given "session" online. Although
you could turn off cookies and not normally have any problems accessing
many parts of our sites, there are other parts of our web server that
rely on cookies. For instance we may use a cookie to store information
temporarily between various pages in a lengthy multi-part order form,
or to store screen preferences. We do not make use of 3rd party cookies on our website. Security of Stored Information
We take physical and electronic measures to secure your information.
We store your personal information in password-protected servers that
are in a restricted and monitored area. Access to this information is
limited. Website Access Logs
All accesses to pages on our websites are "logged". The sort
of information contained in these logs cannot easily identify you personally,
but instead contains such things as a list of the pages accessed, and
the sort of browser used. The information is used to check for attempts at "hacking",
or other fraudulent activity, to indicate missing pages or other web
server problems. It is periodically summarized to provide general statistics
such as the number of people viewing particular parts of the site. Changes to this Privacy Awareness Policy
From time to time, it may be necessary for us to review our Privacy
Policy. We reserve the right to amend our Privacy Policy at any time
and to notify you by posting an updated version on the Séjour website
www.sejour.com.au. Complaints
You can raise any privacy related concern or complaint about breaches
of your Privacy in writing or by phone to: Dianne Bowler
Managing Director
Séjour
PO Box 169
Toongabbie NSW 2146
E mail Address: dianne@sejour.com.au
Telephone Numbers:
Telephone: (02) 9896 6379
Fax: (02) 9896 6316
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